INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer islandwide delivery?

Yes, we deliver to all districts in Sri Lanka through trusted courier services.

How long will delivery take?

1–3 days for most area

3–5 days for outstation delivery
Delivery times may vary depending on courier service and location.

Do products come with a warranty?

Yes. Warranty varies depending on the product category:

  • Computers / Laptops: Manufacturer warranty

  • Accessories: Seller or manufacturer warranty

  • CCTV / POS: Standard warranty as per product
    Warranty details are listed on each product page.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD) – selected items

  • Bank Transfer

  • Online Payment Gateway

  • Cash payments at our Trincomalee location

How can I track my order?

Once your order is shipped, you will receive:

  • A tracking number

  • Courier partner details
    You can track your shipment online.

Can I return or exchange a product?

Yes, returns and exchanges are accepted under these conditions:

  • Wrong item received

  • Damaged item on arrival

  • Product not functioning as described
    Items must be returned within 7 days with original packaging.

Do you provide technical support?

Yes. Our team provides support for:

  • Laptop & computer issues

  • CCTV installation guidance

  • POS system setup

  • Product troubleshooting
    You can contact us anytime via phone or WhatsApp.

Do you sell used or refurbished items?

Yes. Our team provides support for:

  • Laptop & computer issues

  • CCTV installation guidance

  • POS system setup

  • Product troubleshooting
    You can contact us anytime via phone or WhatsApp.

Do you sell used or refurbished items?

Mostly brand-new items. If we list used/refurbished items, they will be clearly mentioned with condition details.

How do I contact customer support?

πŸ“ž +94 77 539 9531
πŸ“§ info@ngtlanka.lk
🌐 ngtlanka.lk

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

We’re here to help you with all your tech needs! Whether you have questions about products, orders, or services, our support team is ready to assist you.